Operations Manager

Operations/General Manager

£28,000–£30,000 + performance-based bonus
Hybrid (North East) | Full-time (40 hrs/week over 5 days)
Flexible hours -  8am - 7pm 40hr per week. With the option of working 5 days over 6 (eg. work a Saturday instead of a Wednesday on week) Training & development | Holidays + perks

Our clients are not just another serviced accommodation company - they're a fast-growing, people-first business that truly values their team as much as our guests. We're building something special in the North East: flexible, high-quality stays for contractors, families, and re-locators - all delivered with heart, hustle, and local know-how.

Now, we’re looking for an Operations/General Manager to join our mission and help shape our next chapter of growth.

Your Role

As our Operations Manager, you'll take the reins on the day-to-day running of our serviced accommodation business. This is a hands-on, people-focused role with a strategic edge - perfect for someone who thrives in a dynamic environment and loves to make things work smarter.

You’ll be responsible for:

• Overseeing operations across multiple properties - from guest experience to housekeeping to maintenance.
• Managing staff and contractors, ensuring everyone is aligned, supported, and delivering high standards.
• Driving efficiency through smart systems, processes, and tools.
• Maximising occupancy through savvy calendar management, direct bookings, and client relationships.
• Supporting growth, improving revenue, and contributing to wider business strategy.
• Being the go-to problem-solver, whether that’s guest issues, system hiccups, or unexpected challenges.

Who You Are

You’ve got a natural knack for getting things done, keeping people motivated, and spotting opportunities to improve.

We’re looking for someone with:

• Previous experience in a managerial or operations role, ideally within hospitality, property, or serviced accommodation.
• Customer-first mindset with a strong background in service.
• Strong organisation and planning skills - you love a to-do list and know how to prioritise.
• Confidence with budgets and financial planning.
• Strategic thinking and sound decision-making skills.
• SEO or marketing know-how (a bonus!) to help support direct bookings.
• Resilience - you stay calm under pressure and take challenges in your stride.
• Tech-savviness - comfortable with operational software, booking platforms, and communication tools.
• Full Drivers Licence with your own vehicle

Why Join Us?

• People-first culture – We value you as much as our guests.
• Real growth opportunities – We’re expanding fast and you’ll grow with us.
• Flexible hybrid working – Work from home and our local office (3–4 days a week).
• Purpose-driven impact – Help people in transition find comfort, safety, and care.
• Perks – Performance bonus, holidays, training, and a team that’s got your back.

If you’re ready to take the lead in a business that’s personal, ambitious, and anything but ordinary - we’d love to hear from you.

Apply now and grow.